CIAVic launch new compliance program

The Caravan Industry Association of Victoria has launched an industry first accreditation program for state caravan and RV service and repair businesses.

Launched at Hardings Swift in Kilsyth, Victoria, the new Service Safe accreditation program will require participating members to comply with minimum business and workshop standards, along with having their staff trained and qualified.

Stage one will see members commit to implementing the Service Safe Standards in a provisional period leading up to full accreditation in July 2016.

At the time of launch, 29 of the 50 or so members of CIA Vic involved in the service and repair industry have chosen to take part in the non-compulsory program.

CIAVic Chief Executive Rob Lucas believes the new standards will facilitate growth and add to consumer confidence in the Victorian caravan industry.

“Participating members not only need to abide by higher industry standards, but to be better equipped, trained and deliver superior levels of customer service,” he said.

“Every year participating members will be audited to ensure they are complying to the standards the industry has set and expect of them, if a member should not meet the standards they will not be re accredited”.